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Contactual OnDemand Contact Center provides robust call center functionality with an innovative Human User Interface. Delivered 100% as a Software as a Service (SaaS), the Contactual OnDemand Contact Center is simple to deploy and delivers powerful features with the flexibility to scale to the size you need.

Built from the ground up as a true hosted application, the Contactual OnDemand Contact Center is an easy-to-use and powerful platform that will improve your customer interactions, your team’s efficiency, and eliminate customer frustration.

Contact centers (or call centers) are mission-critical organizations that sell products, answer questions, resolve technical support issues, take reservations, handle inquires, and more.

Traditionally, the task of automating contact centers required organizations to make large up-front capital expenditures for on-premise hardware and software, and then go through long and expensive implementation cycles.

Contactual provides an alternative to the traditional approach of purchasing million-dollar plus on-premise technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) or “hosted” model, the Contactual solution allows you to immediately launch your contact center for a low subscription fee with minimal hardware, no software licensing fees and no implementation or maintenance team to hire.

With the Contactual OnDemand Contact Center you can optimize your contact center operations, bring value to your clients, and immediately realize significant cost-savings that continue over time.

The only hosted contact center application that ties together all customer communication channels, such as phone, email, web chat, and voicemail, and provides a variety of standard and custom contact center performance metrics, the Contactual OnDemand Contact Center is the foundation for successful customer interactions.