Features

The Contactual OnDemand Contact Center features of our Hosted VoIP solution are available without any specialized premise infrastructure. Contactual agent positions require nothing more than a web browser and a Contactual Virtual Office extension.

All the key features are available to you immediately, and the six-hour JumpStart training methodology lets you focus on customer service without delay. Click on the features below to learn more.

	Skills-based Routing Direct your clients to the appropriately skilled agents.
	Real-time Monitoring and Reporting Take the pulse of call center operations on-demand.
	Voice Recording and Logging Robust voice recording and logging capabilities.
	Historical Reporting Call center metrics at your fingertips.
	IVR (Interactive Voice Response) Automate interactions with your clients.
	CTI (Computer Telephony Integration) Complete control of all media channels.
	CRM Integration Out-of-the-box integration with leading CRM vendors.
	Multi-media management Telephony, email, or web chat channels - all in one application.
	Contacts and Case Management Simple-to-use integrated case management system.
	FAQ Knowledgebase Quick answers to your customers' questions.