Why Choose an Integrated CRM and Contact Center?

An integrated on-demand CRM and Contact Center can have a dramatic impact on your business. Every customer interaction is monetized; new opportunities are realized and converted in real-time. By selecting a proven integrated solution from Contactual and NetSuite, you can be sure that the combined solution is reliable, scalable and easy-to-use.

Integration Has Benefits

Customers with an integrated NetSuite and Contactual Contact Center solution can toggle seamlessly between the applications, even using a single sign-on screen. VoIP or standard telephone calls can be initiated with a click on a contact already in your NetSuite account.

And, for inbound calls, the appropriate corresponding NetSuite record is "popped" for agent education and customer record augmentation. If you are already a NetSuite customer, you can be up and running on Contactual in no time - Contactual is 100% web-configurable using the application's critically acclaimed user interface.

Contactual and NetSuite

• Single Sign-on - Don't worry about logging into two separate applications! Just sign into Contactual Ondemand Contact Center and we'll bring up your NetSuite application.
• Click To Dial - Save time by easily contacting your customers by simply clicking on a phone number inside a NetSuite record.
• Screen Pop Records - Quickly identify who's calling and their history by having the caller's NetSuite record pop up once your representative answers the call.

Integrated Product at a Glance