Business Continuity and Disaster Recovery

Maintaining the continuity of direct access to your business is mission critical. This places your customer contact centers high on the priority of any disaster recovery plan to continue or to restart operations in the event of a natural or human-caused disaster.

Access disruptions can be costly and extended outages are devastating to your organization.  The bottom line is that when your business is unavailable, it costs your company money and customers as well as long-term brand equity.

The Packet8 Business Continuity Assurance is a disaster recovery service.  Designed specifically for contact centers, Business Continuity Assurance helps companies prepare for unexpected outages by provisioning in our data center a duplicate of your current IVR, contact center call flow and call processing operations.  This provides your organization with an affordable and easy-to-implement solution for business continuity and disaster recovery that is available on-demand, whenever you may need it.

There are five critical factors to address when setting up a disaster recovery plan for your business-critical contact center needs:

• Duplicating your current operations without any hardware or software
• Operation failover made fast and easy
• Secure, reliable operations
• Affordable disaster preparedness solutions
• Meeting the Sarbanes Oxley (SOX) requirements

Duplicating your current operations with the Business Continuity Assurance service
Contactual offers a disaster recovery service designed to help companies prepare for unexpected outages by provisioning a duplicate of your contact center operations and hosting it offsite.

Contact Center operation failover made fast and easy
The ability to begin processing calls with the Business Continuity Assurance service is both fast and transparent to your customers. Your customers call the same number and speak to the same agents, minimizing the impact to both your customers and your business.

Reliable Contact Center for business continuity
The Business Continuity Assurance service allows your company to avoid costly business interruptions by providing a reliable 100% web-based foundation for your contact center so your clients can reach you in the time of need.

The first affordable Contact Center disaster recovery solution
No other solution can give you the peace of mind at a minimal cost that the Business Continuity Assurance service offers. The Contactual OnDemand Contact Center Business Continuity Assurance service provides robust call center functionality delivered 100% as a Software as a Service (SaaS), Contactual requires no expensive hardware or software, no telecom equipment and no up-front capital expenditures.

Meeting the compliance requirements for business continuity
The disaster recovery requirements and regulations continue to undergo significant changes with Sarbanes Oxley (SOX).