Home Agents

As companies strive to provide top-notch “follow the sun” service to their customers while lowering the operational costs, they turn to the Home Agent model and hosted call and contact center technology.

The Home Agent call center model allows your business to:

• Recruit experienced and loyal agents
• Provide around the clock flexible customer service
• Save on the real estate and operating costs of maintaining a brick-and-mortar call center
• Improve customer interactions by taking advantage of expanded and better educated labor pool

With the Contactual OnDemand Contact Center your business can reap the full benefits of the Home Agent approach.

Your agents and supervisors can be located anywhere in the country and be just as productive as if they were all working in the same room. With the Contactual OnDemand Contact Center your call center home agents require only a browser, an Internet connection and any phone - wireline, mobile or VoIP – to attend to your clients.

Focus on recruiting and training your agents instead of call center implementation and deployment. With Contactual, your home agents are up and running in less than a week. And our award-winning GUI makes it easy for them to learn and use the application.

With Contactual there is no need for specialized hardware or software to be installed at the agent’s home. From your agents’ perspective, the process of using the Contactual OnDemand Contact Centeris as easy as 1-2-3: turn the computer on, log into the application, start taking/making customer calls. From your business' perspective, you just avoided the headache of building and managing a piece-meal infrastructure for your distributed contact center.

Are you afraid that your call center supervisors won’t be able to effectively manage the home agent workforce? Don’t be – the Contactual solution gives supervisors access to critical call center metrics in real time. Call reporting, monitoring, service level management, historical reports and more are all available on-demand.