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Contactual Call Center Solution
Why Contactual?
Contactual is a global provider of on-demand contact center solutions to route any customer interaction,
to any agent, in any location. Contactual OnDemand Contact Center enables organizations to manage customer interactions through
a complete, flexible solution, which delivers rapid time to value.
Complete
- Route any interaction – live calls, email, chat and voicemail - from a unified platform
- Run ad hoc and historical reports for all interaction channels, compare metrics and manage SLAs
- Monitor your agents and record calls for quality control and compliance purposes
- Integrate with leading CRM solutions with a click of the button
Flexible
- Have call center agents working from anywhere – home, remote, or central offices
- Integrate with existing telephony environment – VoIP, PSTN, or both
- Pay only for call center seats that you need - grow at your own pace
- Choose one of our Telco partners, or keep your own
Rapid Time to Value
- No specialized hardware and software to purchase and maintain
- Set up your call center within days, not weeks or month - and start service customers right away
- Train call center staff quickly - our award-winning Graphical User Interface is so intuitive, users need less than an
hour to feel comfortable with the application
With Contactual solution in your call center you can cost-effectively
streamline customer interactions, reduce frustration, and boost loyalty, resulting in long-term profitable customer relationships.
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